NORTH AMERICA PARTNER OF THE YEAR · 2025

Built for teams that
can't afford to get it wrong.

Healthcare practices losing patients between referral and first appointment. Government agencies running FOIA in spreadsheets. Regulated teams where a missed handoff is a compliance event. We build the monday.com systems that hold the line — and stay running long after we've shipped.

HIPAA FOIA SLED Enterprise Platinum
PLATINUM PARTNER
0
Avg. Customer ROI
Forrester TEI · monday.com
0
Project hours
delivered · 2018→present
0
Clients onboarded
healthcare · gov · regulated
#1
North America rank
Partner of the Year · 2025
Why Ability Ops

Reasons customers stay.

01 · Recognition

2025 NA Partner of the Year.

Highest North America recognition from monday.com. Three consecutive years of partner awards — 2023, 2024, 2025.

02 · Specialization

Healthcare & government depth.

HIPAA architecture, EHR integrations (Epic / Cerner / Healthie), FOIA process, SLED procurement. Compliance is the requirement, not a feature.

03 · Team

Clinical, gov, and engineering in-house.

Real practitioners building real systems. Healthcare ops, government process, software engineering, delivery. No discipline gaps between specialists.

04 · Staying-power

Systems that stay running.

We design for client independence. Customers stay because we keep building, not because they can't get out. Clean handoffs, full documentation.

05 · Operating model

No offshore. No subcontractors.

Every project runs through our own US-based specialists. The person on your call is the person building your system.

06 · Track record

15,000+ project hours delivered.

400+ implementations across healthcare, government, and regulated industries. Hundreds of patterns we've already solved before your call.

07 · Recognition

2024 — 2× MVP & Top Selling Solution.

Two consecutive MVP awards from monday.com plus recognition as a Top Selling Solution. The bench depth is real, not anecdotal.

08 · Recognition

2023 — Most Valuable Partner.

First MVP award. The start of a three-year run of consecutive partner-of-the-year recognition culminating in 2025 NA Partner of the Year.

09 · Customer satisfaction

4.7 / 5 customer satisfaction.

Average score across all customer satisfaction surveys, per the monday.com partner directory. The number that matters when AMs are choosing who to bring in.

What we build

Three production solutions built from hundreds of implementations.

Each is a real, configurable system — not a marketplace template. Cuts scoping time roughly in half by starting from a known-good architecture and tailoring from there.

01 / 03 Healthcare ★ Top seller · 2024

Healthcare Intake CRM.

Stop losing patients between referral and first appointment.

Tracks every prospective patient from first contact through insurance authorization. Replaces manual spreadsheets, disconnected systems, and the lost follow-ups that quietly kill conversion. Built for the workflows healthcare teams actually run — referral source attribution, insurance verification, prior auth, intake form automation.

  • Referral source tracking
  • Insurance auth pipeline
  • Live conversion dashboards
  • Automated intake forms
  • Handoff to clinical team
Explore the Healthcare CRM
New patient intake #INT-247
First name Sarah
Last name M█████
Referral source
Dr. Patel · Family Practice
Insurance status
Verified Auth pending
Intake progress
4 of 6 fields complete
Next action Schedule first appointment →
May 2026
S
M
T
W
T
F
S
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Next available: Thu, May 14 · 10:30 AM
02 / 03 Healthcare

Medical Office solution.

Replace three disconnected systems with one workspace.

Front desk to billing in one auditable workflow. Demographics collection, scheduling, evaluation, insurance authorization, care delivery, and billing — all visible to the team that needs to see it. Built specifically for small and mid-sized medical practices: family practice, physical therapy, urology, O&P, and behavioral health.

  • Specialty note templates
  • Insurance verification
  • Billing & invoicing
  • Patient demographics
  • Practice analytics
See the Medical Office solution
Demographics Chart Appts Billing Notes
JM
Jordan Mitchell
DOB: 03/14/1978 · MRN: 4427-A
● Active
Insurance BCBS · verified
Provider Dr. K. Reyes
Last visit Apr 22, 2026
A/R balance $0.00
Recent activity
May 8 Follow-up · scheduled Upcoming
Apr 22 Eval · completed Done
Apr 18 Auth approved · BCBS Done
Apr 12 Intake form · submitted Done
03 / 03 Government · SLED

FOIA Request Management.

Spreadsheets aren't a public records management system.

Full request lifecycle on monday.com — intake, routing, redaction, fulfillment, and audit-ready closure. Statutory deadlines tracked automatically. Secure communication with requesters. Every action logged. For state, local, and education agencies that need to stop drowning in manual tracking and start meeting their compliance obligations.

  • Statutory deadline tracking
  • Multi-stage routing
  • Redaction workflows
  • Full audit log
  • Public records reporting
See the FOIA solution
REQ-2026-0204

Public records request — Police body cam footage, Q3 2026

Active
Requester M. Chen, Daily Tribune
Submitted April 20, 2026
Routed to Records Custodian — PD
Statute 5 U.S.C. § 552(a)(6)(A)
Statutory response window
Due: May 11, 2026 · 5:00 PM ET
14days
Excerpt — narrative summary (preview) 3 redactions applied
On April 18, 2026, officers from the Northside Precinct responded to a call placed by Linda Martinez of 4421 Oakwood Drive. Body cameras worn by Officers J. Howard and D. Patel recorded approximately 47 minutes of footage during the incident. Pursuant to applicable redaction policies, footage involving juveniles or unrelated bystanders has been excluded from this release.
What's offered

Three engagement tiers. Same US-based team. No subcontractors.

Pricing · effective 2026
Hover any tier to expand
Tier 01

Training & Documentation

$ 150 / hr

For teams already on monday.com who need their people fluent and adopting.

What's included
  • Live training sessions
  • Custom webinars
  • Small-team rollout
  • Educational material development
10-hour minimum engagement
Tier 02

Configuration Consulting

$ 200 / hr

For teams that need monday.com built around their actual workflows — not the other way around.

What's included
  • Workflow design
  • Workspace optimization
  • Standard integration setup
  • Process-to-platform mapping
15-hour minimum engagement
Tier 03

Custom Development

$ 250 / hr

For when monday's product features can't fulfill the requirement and you need real engineering.

What's included
  • monday apps & views (custom UI)
  • REST & GraphQL middleware
  • EHR integrations (Epic, Cerner, Healthie)
  • Bulk data migration with rollback
  • HIPAA-aware architecture
  • Complex workflow logic
25-hour minimum engagement
How we operate

First call to launch in six weeks.

A fixed cadence AMs can set expectations around. Scoped before it starts.

Standard timeline
1
Wk 1

Discovery & scope

Two structured calls with stakeholders. Workflows mapped end-to-end. Pain points surfaced. By end of week 1 you have a clear scope document.

Workflow map Pain audit Fixed SOW
2
Wk 2

Blueprint

Board architecture, automations, integrations, role-based permissions. You review every decision before any of it gets built.

Architecture Permissions Spec
3
Wks 3-4

Build & configure

Full configuration. Integrations wired. BAA facilitated where needed. Security configured per your industry's compliance bar.

Boards Integrations BAA
4
Wk 5

Iterate

Customer review and refinement. Data migration from legacy systems. UAT with your power users until your team can confidently say "this works."

Migration UAT
5
Wk 6

Train & go live

Live training for the people who'll use it. Documentation tailored to your environment. Go-live support during the first two weeks. Then ongoing support.

Training Docs Go-live